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Firehandcards

Returns

When will my break start?
  • Scheduled breaks can be seen on the break calendar.
  • Breaks not on the calendar happen in the order they fill.
  • You will receive an email prior to the start of your break
When will my cards be shipped?

Packages are shipped every Wednesday and Saturday. International shipping is done every other Saturday. All breaks that occur prior to shipping dates will be shipped on time.

Where can I see the video for the break I joined?
Do you have tracking info for my package?
Tracking info is uploaded to your account on Firehandcards
If I do not get any cards from the break I join do I get a refund for shipping cost?
No, shipping for all group breaks is FREE
Do you offer skunk protection or anything else if I do not get any cards from my break?
We do a weekly ‘hitless’ drawing and give away a case worth of sealed hobby boxes. If you don’t get a hit in a break you are entered into the weekly drawing.
Can you put me in contact with the owner of a card that was pulled in one of your breaks?

You can message other Firehand members on the Forum and inquire directly about cards they have hit in breaks.

When do you put new breaks in to the store for sale?

Pick Your Team (PYT) style breaks are scheduled to load in the store at 11 am PST, 2 pm EST daily. All other breaks are loaded whenever time permits.

What are Firehand Points and how do I use them?

Every $1 you spend on firehandcards.com earns you 1 Firehand Point. Points can be redeemed at checkout for a discount on future purchases.

Do you offer grading service for cards that are pulled in the breaks?

Yes. We offer 10 day service with Beckett Grading for $20 per card. Grading submissions are sent out the first Thursday of every month. There is a threads in the Forum for our BGS grading submissions.

I received a package, but I am missing some of my cards.

Use the contact us page to provide us with information in regards to your order and what could be missing.

What happens if a card has multiple players on it from different teams? Who gets the card?
  • Multi-Team cards will be randomized using the random.org random list generator. All teams on the card are entered into the randomizer and the list is randomized 3 times. The team that finishes on top is the winner of the card.
  • In the event that a very expensive card is pulled with multiple teams, a thread will be created on the Forum for the card. The owners of the teams will use the thread to talk with one another and reach a decision as to what will be done with the card.
  • Whether a card is randomized or sent to the Forum thread is a decision made in the judgement of the breaker.
  • Shipping is FREE for all group break purchases
  • Shipping is not free for supply orders or hobby boxes
  • Domestic Shipping is every Wednesday and Saturday
  • International Shipping is every other Saturday
  • We ship USPS first class. Estimated delivery time is 3 to 5 business days. Packages that exceed 13 oz are shipped USPS Priority. Priority is 2-3 days guaranteed delivery time.
  • You have the option to upgrade your shipping to priority, express, or add insurance at any time.
  • Packages containing valuable cards will also have signature confirmation added at no additional charge.
  • There are no returns for items from group break purchases.
  • Returns are accepted for hobby box and supplies purchases if the items have not been opened and are still factory sealed. Customer is responsible for cost of return shipping on these items.
  • If you receive another person’s cards in error we will cover all shipping costs to have those cards returned. We will also credit your account with $10 in Firehand Points for doing a good deed.
  • All sales are final for group break purchases.
  • Refunds are only issued for group break purchases if the break is oversold or cancelled.
  • Refund requests outside of a break being cancelled or oversold will only be given as store credit via Firehand Points.
  • We do not accept Paypal e-check payments. E-check payments will be cancelled/refunded and group break spots will be cancelled.
  • Firehand Points can be used to purchase anything on the site
  • We often offer promotional codes to use for discounts on the site. These could be a one-time use code, or a code that will allow multiple purchases over a period of time. Once the limits have been reached for that promotion, the codes ae no longer valid.